|
Feature:
|
Application
Support
|
Description
|
|
Call Taking
|
Yes
|
Call
Taking is CLi enable with support for a Telkom Database lookup |
|
Despatching
|
Yes
|
Despatching
supports multi discipline operations and status |
| Split
Call Taking & Despatching |
Yes |
The
system supports split call taking & despatch |
| Combined
Call Taking & Despatching |
Yes |
Call
Taking & Despatch is performed from a single window |
|
Vehicle Status Updating
|
Yes
|
Status
codes are user definable |
|
Incident Closing
|
Yes
|
Once
the last resource despatched to the incident becomes available the system
will prompt the operator to close the incident |
|
Incident Call Completion /
Patient Updating
|
Extensive
|
Call
completion can be done either by the operator or the despatched personnel
after the event (On return to base) |
|
Checklists
|
Yes
|
Checklists
are user definable per incident sub category |
|
On-line Occurrence Book
|
Extensive
|
All
events in the system are logged in the occurrence log. Manual entries can
be performed by any user with the necessary privileges |
|
Rostering
|
Extensive
|
Staff
rosters can be pre defined well into the future. rosters are amended and
activated at shift change over. |
|
Databases
|
Extensive
|
User Definable Databases |
|
Security System / Privileges
|
Extensive
|
The
system has its own security system over and above the operating system
security. All the features in the system has privilege control. User
groups can be defined |
|
Procedures /
Stay-on-the-line help
|
Yes
|
Procedures
are user definable and automated within the system. Procedures can be
linked to incident category and sub category |
|
Paging
|
Multiple Pager Interfaces
|
The
system supports messaging in many formats. Messaging parameters are set
for each user within the personnel database. users are automatically
notified once despatch. escalation rules are supported per call category |
|
Fire Safety System
|
Chargeable Option
|
A
basic Fire safety is included in the solution. this includes fire
statistics. See Disaster
& Risk Management application for extensive fire safety system |
|
Station Control Interface
|
Yes
|
The
system supports extensive station automation including bells activation |
|
Remote Sub Station Links
|
Chargeable Option
|
The
system supports remote sub station despatch & acknowledge including
call completion and despatch note printing |
|
Remote Station Control
|
Yes
|
The
system supports remote sub station links including remote station control
and bells activation |
|
REMRAD Interface
|
Yes
|
REMRAD
alarms are fully integrated into the system |
|
TELEAiD Interface
|
Yes
|
TELEAiD
alarms are fully integrated into the system |
|
NEAR Interface
|
Chargeable Option
|
NEAR
alarms are fully integrated into the system |
|
Securinet
|
Chargeable Option
|
Securinet
supports the alerting of service providers based on a specific incident
type |
|
NATIS Interface
|
Chargeable Option
|
NATIS
interfacing is supported but this is subject to approval by traffic
authorities |
|
SESCOA Interface
|
Chargeable Option
|
The
system can accept alarms from SESCOA base stations |
|
FSK / RDC Interfaces
|
Chargeable Option
|
The
system can accept alarms from FSK/RDC base stations |
|
River Monitoring
|
Chargeable Option
|
River
monitoring algorithms have been developed to predict flood conditions. The
system will raise an alarm should the rate of rise in a river exceed the
acceptable parameters |
|
Stock & Budgets System
|
Chargeable Option
|
Stock
control and budget planning is built into the system. this assists with
annual budgeting and expenditure |
|
Attendance Register
|
Chargeable Option
|
The
system can track attendance and do reporting on this |
|
Built In Duplicator Hot
Stand-By Software
|
Chargeable Option
|
Hot
standby solutions are available that will ensure system uptime should the
primary server fail |
|
NISECS (inter service
communications software)
|
Chargeable Option
|
NISECS
supports the electronic transfer a call from one system to another. The
system supports call transfer, mutual aid requests and full incident
statuses |
|
Mapping
|
Chargeable Option
|
Mapping
can be fully integrated with the application |
|
Billing
|
Chargeable Option
|
Fire
and Ambulance billing is supported in the system. Ambulance billing is
done according to the RAMS tariffs |
|
Vehicle Service Management
|
Yes
|
Vehicle
petrol usage and service records can be maintained on the system |