ESS Manager

ESS Manager is a server application that controls all applications across the workstations and all other applications on the same or other servers. Similarly, it is the common gateway for all inter-process communications other than those running on the same workstation.

Browser applications are primarily server based. The limitations inherent in the technology, such as timed events and communications to other processes, are resolved by facilities provided by ESS Manager.

The advantages of the new design are numerous. A common protocol ensures that facilities developed once are readily available to all applications. All messages passing between applications are logged at each stage so providing a full audit trail while easing problem identification. Applications are more tightly integrated so, for example, Softswitch has tighter links to the call taking & despatching modules.

Another important feature is that all new software will only need to be loaded on the server after which it is registered with ESS Manager. ESS Gateway on a workstation will detect the need to transfer the upgraded programs or invoke the standard Windows install procedure. This is an automatic facility. Hence users will be prevented from running old versions of applications software thereby eliminating the risk of corrupting files and databases.
 

Redundancy is also critical. The design makes provision for secondary servers, for example, connecting to the racks, which are able to take over in the event of a failure of the primary server.


Web Manager

A new application enabling ESS Web to interface other applications.

ESS Web will write/read the database allowing Web Manager to access the database and send commands to other applications using the appropriate methodology.

It further includes timed events which are not generally offered by Web based applications.