|
Feature:
|
Application
Support
|
Description
|
|
Call Taking
|
Yes
|
Call
Taking is CLi enabled with support for a multiple Database lookup |
|
CRM Call taking Module |
Yes |
A very basic
CRM module is now shipped as part of the package, suited for the majority of the
smaller local authorities |
|
Despatching
|
Yes
|
Despatching
supports multi discipline operations and statusing. Screens customised for
use by Fire, Ambulance and Metro Police, City Police or Traffic Departments |
|
Split
Call Taking & Despatch |
Yes |
Allows separate Call Takers and Despatchers |
|
Combined
Call Taking & Despatch |
Yes |
Call
Taking & Despatch can be performed from a single window |
|
Vehicle Status Updating
|
Yes
|
Status
codes are user definable |
|
Incident Closing
|
Yes
|
Once
the last resource despatched to the incident becomes available the system
will prompt the operator to close the incident |
|
Incident Call Completion /
Patient Updating
|
Extensive
|
Call
completion can be performed either by an operator or by the crew once the
incident is complete |
|
Checklists
|
Yes
|
Checklists
are user definable per incident sub category |
|
On-line Occurrence Book
|
Extensive
|
All
events in the system are logged in the occurrence book. Manual entries can
be made by any user. |
|
Rostering
|
Extensive
|
Staff
rosters can be pre defined well into the future. Rosters can be amended and
activated at shift change over. |
|
Security System / Privileges
|
Extensive
|
The
system has its own security system over and above the operating system
security. All features in the system are privilege controlled. Privileges
can be defined by user or by user
groups |
|
Procedures /
Stay-on-the-line help
|
Yes
|
Procedures
are user definable and automated within the system. Procedures can be
linked to incident category and sub category |
|
Paging
|
Yes
Multiple Pager Interfaces
plus SMS Messaging
|
The
system supports messaging in many formats. Messaging parameters are set
for each user within the personnel database. Users are automatically
notified once despatched. |
|
Fire Safety System
|
Yes
Chargeable Option
|
A
Fire Safety is included in the solution. This can also generate fire
statistics |
|
Station Control Interface
|
Yes |
The
system supports extensive station automation including bells activation. |
|
Remote Station Control
|
Yes
|
The
system supports remote sub station links including remote station control
and bells activation. |
|
REMRAD Interface
|
Yes |
REMRAD
alarms are fully integrated into the system |
|
TELEAiD Interface
|
Yes |
TELEAiD
alarms are fully integrated into the system |
|
Mapping
|
Yes
|
Mapping
is fully integrated with the application |
|
Billing
|
Yes Chargeable developement |
Will be
defined according to the needs of the department, ie standalone or interface
into existing billing platform |