REMRAD

For the first time in South Africa you can install a highly sophisticated system that will help ensure a prompt and “knowledge based” response in the event of an emergency or security situation occurring on your premises. Locally developed, the system provides a 24-hour a day link to your local Fire / Emergency Services AND to participating security companies.

The REMRAD unit may be interfaced with existing fire and emergency detection systems provided these are connected to the REMRAD system at the time of installation. This method of operation ensures the automatic transmission of alarms. Where no existing alarm systems are installed, or to manually operate the unit, security staff may depress one of a number of buttons on the Alarm Panel of the Desktop Telecom Unit. Buttons are labeled according to type of incident, that is, FIRE and AMBULANCE. A SPEECH button is also provided which permits two-way voice contact with the response centre. The REMRAD unit communicates with a similar unit at the response centre, which in turn, is connected into their ESS computer system.

The computer system automatically knows the location of the alarm and the type of incident in progress. Confirmation as to the extent of the problem may be obtained via the voice option should the incident premises be manned at the time. Using its pre-stored information together with the above, the computer is able to recommend the dispatch of certain vehicles and crews while simultaneously printing comprehensive information to accompany crews to the incident location. Teams arriving at the premises are thus fully briefed. The whole procedure may be completed in a matter of seconds due to the advanced design of the system. Information provided to the teams could contain, as appropriate:
Incident details; Hydrant locations; Premises Information; Route Map (to the incident); Special Risks; Predetermined actions etc.; Checklist procedures

How REMRAD communicates

The ‘conversation’ between REMRAD and the response centre’s computer is based on the use of Radio Waves as against Telkom telephone lines. This ensures a greater level of reliability, lower cost and high-speed communications.

How you know the system is working

The computer system regularly checks the REMRAD unit to ensure it’s corrects functioning. Similarly, the unit constantly checks itself and is also protected from electrical mains failure through the incorporation of a 24-hour life, battery back-up unit. In the event of a fault being detected, the response centre’s computer system will issue an instruction to the control room operator in order that the necessary actions and remedial work may be undertaken.