Software

Sysman offers Service Level Agreements on all Sysman supplied software products.

Software updates and upgrades are supplied as part of our licensing policy thus ensuring clients are operating on the latest revision levels.

Because of the 24/7 nature of emergency services, after hours support is available after hours from standby personnel.

Remote support is an industry standard adopted by Sysman to ensure that support is fast and effective. It is the client's responsibility to ensure that Sysman has remote internet access. This generally implies agreement from the client’s IT department. We use software which requires the client to provide us with a one-time code during such a session for reasons of client security.